Zieba Builders Recognized among North America’s Best Customer Service Leaders within the Residential Construction Industry
Zieba Builders, a design-build remodeler located in Long Beach, has been awarded a 2015 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Zieba Builders was selected as one of over 300 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Zieba Builders achieved a recommendation rate of 98% from their customers, who were surveyed through GuildQuality.
“Receiving the GuildMaster award is a huge honor for us since this recognition comes from the feedback our clients give on their remodeling experience. What’s so remarkable is that our clients have recognized every member of our team in their comments. We have a fantastic team and it is truly what sets us apart,” says Joe Zieba, President for Zieba Builders.
For more on the 2015 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
About Zieba Builders
Zieba Builders is an award-winning Design/Build remodeling company based in the Long Beach Arts District serving the communities of Long Beach, Orange County, and the Palos Verdes Peninsula. Established in 1988, the company’s commitment to providing clients with the highest quality construction and innovative design along with their commitment to the highest level of customer satisfaction is reflected in their 98% recommendation rating with Guild Quality, the nation’s leading Customer Satisfaction Survey organization for the building industry.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset – their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit www.guildquality.com.